Return
At Rousseau, we strive for 100% customer satisfaction. This means:
· You can return your order if it does not meet your expectations.
We understand that a piece of furniture may sometimes look different in your interior. That’s why we offer you the option to return your purchase if you’re not completely satisfied.
· You receive a fast and full refund.
As soon as we receive the returned item in good condition, we will refund the full purchase amount.
· You receive clear instructions for a hassle-free return.
We guide you step by step through the return process to ensure everything runs smoothly.
· Customer-friendly service with no fine print.
No confusing rules or hidden conditions. Your satisfaction is our top priority.
How does returning an item at Rousseau work?
1. Easily register your return.
Contact our customer service and provide your order number.
2. You receive clear return instructions.
We explain exactly how to correctly package your return and arrange collection.
3. We schedule the collection or return.
Our logistics partner will contact you to arrange a suitable time.
4. After receipt, you get your refund.
The refund is processed quickly and via the same payment method you used.
