After-Sales Service
Our promise.
· Fast and clear communication.
· We always offer a solution.
· Professional follow-up and handling of your case.
How can we help you?
· Missing parts.
· Transport damage.
· Manufacturing defects or quality issues.
· Questions about assembly or use.
· Returns.
· Administrative questions regarding warranty or invoices.
No problem is too big for us. Your comfort and satisfaction are always our top priority.
How do you report a problem?
1. Contact our Customer Service.
Send us a message with your order number and a brief description of the issue.
2. Always include photos and/or videos.
This helps us assess the problem and propose the right solution immediately.
3. We review your case right away.
Our team starts the follow-up immediately and keeps you informed.
4. We solve it – quickly, fairly and hassle-free.
Whether it’s a repair, replacement, parts or another solution: we take care of it.
