Privacy Policy
This privacy policy explains how Rousseau – RD NV (hereinafter “Rousseau”, “we” or “us”) processes the personal data of customers and visitors of our webshop. We highly value privacy and process all data in accordance with the European GDPR legislation.
1. Company details
Rousseau – RD NV
Langemarkweg 20 – 7780 Comines
info@rousseau-home.be
VAT BE 0429 927 061
www.rousseau-home.be
2. What personal data do we collect?
2.1. Data you actively provide
· First and last name
· Delivery and billing address
· Email address
· Phone number
· Order details
· Payment data (via payment providers, not stored by us)
· Photos or videos for after-sales service
· Content of messages sent to customer service
2.2. Automatically collected data
· IP address
· Browser and device data
· Cookies and tracking data
· Website behaviour (navigation, viewed products, clicks)
2.3. Account data (if an account is created)
· Login and profile details
· Order history
· Saved addresses
3. Purposes of data processing
Performance of the contract
· Processing and delivery of orders
· Issuing invoices
· Customer service and after-sales support
· Returns and warranty requests
· Communication regarding orders or delivery
Legitimate interest
· Improving our webshop and services
· Fraud prevention
· Statistics and analysis
Consent
· Sending newsletters
· Use of marketing cookies
· Offers and product recommendations
· Consent can be withdrawn at any time.
4. Legal basis
· Performance of a contract
· Legal obligations
· Consent
· Legitimate interest
5. Data retention
· Order and invoice data: 7 years
· Account data: as long as the account is active
· After-sales data: max. 3 years
· Marketing data: until unsubscribed
· Cookies: according to cookie policy
6. Data sharing
· Logistics partners
· Payment providers (Bancontact, iDEAL, Klarna, PayPal, Mollie, Stripe…)
· IT and hosting partners
· Marketing partners (with consent only)
· All partners comply with GDPR requirements.
7. Data security
· Secure (SSL) connections
· Access control
· Firewalls and secure servers
· Limited employee access
· Strict processor control
8. Your rights
· Right of access
· Right to rectification
· Right to erasure (where legally possible)
· Right to object
· Right to withdraw consent
· Right to data portability
Requests via: info@rousseau-home.be
Response within ten working days.
9. Complaints
Belgian Data Protection Authority
Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be
10. Cookies
Website functionality
Remembering the shopping cart
Statistics
Personalised offers (with consent)
See our cookie policy for more information.
11. Changes
Rousseau may update this privacy policy at any time. The most recent version is always available on our website.
Rousseau – Your data is safe with us. Always.
